Before starting please note
that you will find all info regarding how to place
an order, how to send the payment,
the shipping methods and the terms
of sale in their pages, this page answers the more general
Index of the questions
click on one to jump to the answer:
concerned about buying online, especially from overseas. How do
I know that it is safe to buy from you?
don't you accept credit cards? And is it safe to pay using my
credit card through paypal?
do I check the status of my order?
the toys I see in the pictures the actual ones I will receive?
ordered an item, why do I still see it listed on your website?
your prices fixed or can I ask for a discount?
you have a wholesale section?
often do you update the categories?
can I see all the latest updates?
I ask you to look for a specific item for me?
I use some of your pictures?
wrote an e-mail to you but you have not replied yet, why?
Q: I'm concerned about buying
online, especially from overseas. How do I know that it is safe
to buy from you?
A: I understand perfectly well your concerns, especially if it
is the first time you deal with someone. Please consider that
this is a store with thousands of different items that is online
since 2004. On top of this I am not just a "virtual"
seller on Internet, you find my address, my VAT number and the
number of my work phone in the CONTACT ME page, I'm easy to contact
and to be verified. Last but not least I am a long time collector
and a full time seller and I hope that browsing my site you can
see my love for toys and my efforts to be as clear and as professional
as possible in my job :) TOP
Q: Why don't you accept credit
cards? Is it safe to pay using my credit card through paypal?
A: Although personally I am convinced that it is safe to use a
credit card on Internet, I chose not to deal directly with credit
cards. Using paypal you will not tell me your credit card number,
and all your data will be handled only by paypal that is risk
free. There are more than 100 million paypal accounts worldwide
now, it is truly a safe method for sending payments, and you do
not even have to have a paypal account to use it. Remember, no
extra fees for the buyer! TOP
Q: How do I check the status
of my order?
A: One of my main goals is to be constantly in touch with the
buyer. I will send you an email as soon as I receive your order,
another one when it has been processed and another one when your
package has been sent telling you approximate delivery time and
tracking number. Up to now the postal service has proved to be
efficient, but I do have the shipping receipt in case there are
delays or problems! TOP
Q: Are the toys I see in
the pictures the actual ones I will receive?
A: YES, nearly always. I leave the same picture only if the multiple
I have available is not significantly different from the item
I have just sold. TOP
Q: I ordered an item, why
do I still see it listed on your website?
A: That's because I probably have multiples (see above). On the
contrary, if you order an item that is the last or only available
one, please note that I will consider it on hold for a week, but
I will cancel it only after it is paid for, to prevent having
to list it again in case the buyer does not pay. I usually cancel
the sold out items the day I ship them, sometimes I cancel them
the day I receive the payment. TOP
Q: Are your prices fixed
or can I ask for a discount?
A: My prices are fixed, sorry. TOP
Q: Do you have a wholesale
A: No I don't because I mostly sell old vintage toys (which are
sort of unique), and I rarely have multiples.TOP
Q: How often do you update
A: I try to update the site nearly every day. Some categories
are updated more often because I manage to find some kind of toys
more easily than other ones. It is very random though, I never
know what I will be able to find before finding it :-) TOP
Q: Where can I see all the
A: You can see the 9 latest additions in the home
, while in the gallery
page you can see all the items that have been added throughout
the month. TOP
Q: Can I ask you to look
for a specific item for me?
A: No sorry! Unfortunately I am not able to handle tons of requests
and, as I wrote above, I never know what I will be able to find
and if too much time has passed you might have found what you
are looking for by yourself, or you might be not interested any
more. Just have a look at my website every now and then (or join
all I have currently available is listed there and sooner or later
something you are interested in hopefully will pop up! TOP
Q: Can I use some of your
A: Sorry but you are not allowed to unless you have my explicit
permission. This material is protected by worldwide copyright
laws. In particular it is strictly forbidden to use my pictures
of the toys to make a profit in compliance with the Italian Law
on copyright 22 aprile 1941 n. 633. TOP
Q: I wrote an e-mail to
you but you have not replied yet, why?
A: I always reply to all emails, I usually reply the same day,
seldom in two days! To be sure to receive my emails please whitelist
or add to safe contacts my email addresses firstname.lastname@example.org
and email@example.com, if you do not get my emails please check
your spam/trash filters, and/or resend your email and I'll reply
with an alternate email address and/or call me at (international
prefix 0039) 349 288 2556. This is my mobile phone and it will
be on Mon-Fri from 10 am to 5 pm (GMT +1), please call during
work hours only. TOP
If you have another question and the answer is not written here,
please do not hesitate to contact me at firstname.lastname@example.org