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Frequently Asked Questions - domande frequenti

Before starting please note that you will find all info regarding how to place an order, how to send the payment, the shipping methods and the terms of sale in their pages, this page answers the more general FAQs!

Index of the questions, click on one to jump to the answer:

I'm concerned about buying online, especially from overseas. How do I know that it is safe to buy from you?
Why don't you accept credit cards? And is it safe to pay using my credit card through paypal?
Why don't you accept instant payments in your shopping cart?
How do I check the status of my order?
Are the toys I see in the pictures the actual ones I will receive?
I ordered an item, why do I still see it listed on your website?
Are your prices fixed or can I ask for a discount?
Do you have a wholesale section?
How often do you update the categories?
Where can I see all the latest updates?
Can I ask you to look for a specific item for me?
Why do you keep items on hold for three business days only?
Can I use some of your pictures?
I wrote an e-mail to you but you have not replied yet, why?

Answers:

Q: I'm concerned about buying online, especially from overseas. How do I know that it is safe to buy from you?
A: I understand perfectly well your concerns, especially if it is the first time you deal with someone. Please consider that people who want to steal money usually sell one or a bunch of very expensive items and then quickly disappear, they do not set up an online store with thousands of different (often cheap) items. Such a store means investing money in making the site and spending months and months of hard work in taking pictures and describing the items one by one. On top of this I am not just a "virtual" seller on Internet, you find my address, my VAT number and the number of my work phone in the CONTACT ME page, I'm easy to contact and to be verified. Last but not least I am a long time collector and a full time seller and I hope that browsing my site you can see my love for toys and my efforts to be as clear and as professional as possible in my job :) TOP

Q: Why don't you accept credit cards? Is it safe to pay using my credit card through paypal?
A: Although personally I am convinced that it is safe to use a credit card on Internet, I chose not to deal directly with credit cards. Using paypal you will not tell me your credit card number, and all your data will be handled only by paypal that is risk free. There are over 70 million paypal accounts worldwide now, it is truly a safe method for sending payments. And no extra fees for the buyer! TOP

Q: Why don't you accept instant payments in your shopping cart?
A: I have recently added a shopping cart to make things easier for the buyer, but I still prefer to be able to double-check availability, condition, and best shipping method in relation to the destination and the size and weight of the item(s) that are being purchased, and this can't be done with an instant purchase. I like to be in touch with the buyer, and I believe that each sale is unique. TOP

Q: How do I check the status of my order?
A: As I said one of my main goals is to be constantly in touch with the buyer. I will send you an e-mail as soon as I receive your request, we'll agree on the order, then I'll send you another e-mail when I get your payment and another one when your package has been sent (telling you approximate delivery time). Up to now the postal service has proved to be very efficient, but I do have the shipping receipt in case there are delays or problems! TOP

Q: Are the toys I see in the pictures the actual ones I will receive?
A: YES, nearly always. I leave the same picture only if the multiple I have available is not significantly different from the item I have just sold. TOP

Q: I ordered an item, why do I still see it listed on your website?
A: That's because I probably have multiples (see above). On the contrary, if you order an item that is the last or only available one, please note that I will consider it on hold for a week, but I will cancel it only after it is paid for, to prevent having to list it again in case the buyer does not pay. I usually cancel the sold out items the day I ship them, sometimes I cancel them the day I receive the payment. TOP

Q: Are your prices fixed or can I ask for a discount?
A: My prices are fixed, sorry. TOP

Q: Do you have a wholesale section?
A: No I don't because I mostly sell old vintage toys (which are sort of unique), and I rarely have multiples.TOP

Q: How often do you update the categories?
A: I try to update the site nearly every day. Some categories are updated more often because I manage to find some kind of toys more easily than other ones. It is very random though, I never know what I will be able to find before finding it :-) TOP

Q: Where can I see all the latest updates?
A: You can see the 9 latest additions in the home page, while in the gallery page you can see all the items that have been added throughout the month. TOP

Q: Can I ask you to look for a specific item for me?
A: You can ask, but unless I can locate what you are looking for very quickly (that is to say in a few weeks) I will not keep looking for it. If too much time has passed you might have found what you are looking for by yourself, or you might be not interested any more. And, as I wrote above, I never know what I will be able to find so unless I already know where to get an item it might take really long or be impossible for me to locate a specific toy for you. Just have a look at my website every now and then, all I have currently available is listed there and sooner or later something you are interested in hopefully will pop up! TOP

Q: Why do you keep items on hold for three business days only?
A: Because if you are willing to buy something you should be prepared to pay for it very quickly. I do not mean to sound harsh, but considering that I do not have many multiples I can't afford to keep an item on hold for a long time because if at the end that item is not paid for (unfortunately this does happen!) I might have lost the chance to sell it to someone else in the meanwhile. TOP

Q: Can I use some of your pictures?
A: Sorry but you are not allowed to unless you have my explicit permission. This material is protected by worldwide copyright laws. In particular it is strictly forbidden to use my pictures of the toys to make a profit in compliance with the Italian Law on copyright 22 aprile 1941 n. 633. TOP

Q: I wrote an e-mail to you but you have not replied yet, why?
A: I always reply to all e-mails! I usually reply the same day, seldom in two days, please e-mail me again if you do not receive a reply to your e-mail in three days and remember that if there are problems with the e-mails you can also call me on my mobile phone (international prefix 0039) 349 288 2556, it will be on from 9 am to 5 pm (Mon-Fri) Italy time. TOP

If you have another question and the answer is not written here or in the ORDERS page please do not hesitate to contact me at toys@tons-of-toys.com