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Frequently Asked Questions - domande frequenti

Before starting please note that you will find all info regarding how to place an order, how to send the payment, the shipping methods and the terms of sale in their pages, this page answers the more general FAQs!

Index of the questions, click on one to jump to the answer:

I'm concerned about buying online, especially from overseas. How do I know that it is safe to buy from you?
Why don't you accept credit cards? And is it safe to pay using my credit card through paypal?
How do I check the status of my order?
Are the toys I see in the pictures the actual ones I will receive?
I ordered an item, why do I still see it listed on your website?
Are your prices fixed or can I ask for a discount?
Do you have a wholesale section?
How often do you update the categories?
Where can I see all the latest updates?
Can I ask you to look for a specific item for me?
Can I use some of your pictures?
I wrote an e-mail to you but you have not replied yet, why?

Answers:

Q: I'm concerned about buying online, especially from overseas. How do I know that it is safe to buy from you?
A: I understand perfectly well your concerns, especially if it is the first time you deal with someone. Please consider that this is a store with thousands of different items that is online since 2004. On top of this I am not just a "virtual" seller on Internet, you find my address, my VAT number and the number of my work phone in the CONTACT ME page, I'm easy to contact and to be verified. Last but not least I am a long time collector and a full time seller and I hope that browsing my site you can see my love for toys and my efforts to be as clear and as professional as possible in my job :) TOP

Q: Why don't you accept credit cards? Is it safe to pay using my credit card through paypal?
A: Although personally I am convinced that it is safe to use a credit card on Internet, I chose not to deal directly with credit cards. Using paypal you will not tell me your credit card number, and all your data will be handled only by paypal that is risk free. There are more than 100 million paypal accounts worldwide now, it is truly a safe method for sending payments, and you do not even have to have a paypal account to use it. Remember, no extra fees for the buyer! TOP

Q: How do I check the status of my order?
A: One of my main goals is to be constantly in touch with the buyer. I will send you an email as soon as I receive your order, another one when it has been processed and another one when your package has been sent telling you approximate delivery time and tracking number. Up to now the postal service has proved to be efficient, but I do have the shipping receipt in case there are delays or problems! TOP

Q: Are the toys I see in the pictures the actual ones I will receive?
A: YES, nearly always. I leave the same picture only if the multiple I have available is not significantly different from the item I have just sold. TOP

Q: I ordered an item, why do I still see it listed on your website?
A: That's because I probably have multiples (see above). On the contrary, if you order an item that is the last or only available one, please note that I will consider it on hold for a week, but I will cancel it only after it is paid for, to prevent having to list it again in case the buyer does not pay. I usually cancel the sold out items the day I ship them, sometimes I cancel them the day I receive the payment. TOP

Q: Are your prices fixed or can I ask for a discount?
A: My prices are fixed, sorry. TOP

Q: Do you have a wholesale section?
A: No I don't because I mostly sell old vintage toys (which are sort of unique), and I rarely have multiples.TOP

Q: How often do you update the categories?
A: I try to update the site nearly every day. Some categories are updated more often because I manage to find some kind of toys more easily than other ones. It is very random though, I never know what I will be able to find before finding it :-) TOP

Q: Where can I see all the latest updates?
A: You can see the 9 latest additions in the home page, while in the gallery page you can see all the items that have been added throughout the month. TOP

Q: Can I ask you to look for a specific item for me?
A: No sorry! Unfortunately I am not able to handle tons of requests and, as I wrote above, I never know what I will be able to find and if too much time has passed you might have found what you are looking for by yourself, or you might be not interested any more. Just have a look at my website every now and then (or join the newsletter), all I have currently available is listed there and sooner or later something you are interested in hopefully will pop up! TOP

Q: Can I use some of your pictures?
A: Sorry but you are not allowed to unless you have my explicit permission. This material is protected by worldwide copyright laws. In particular it is strictly forbidden to use my pictures of the toys to make a profit in compliance with the Italian Law on copyright 22 aprile 1941 n. 633. TOP

Q: I wrote an e-mail to you but you have not replied yet, why?
A: I always reply to all emails, I usually reply the same day, seldom in two days! To be sure to receive my emails please whitelist or add to safe contacts my email addresses toys@tons-of-toys.com and tonsoftoys@gmail.com, if you do not get my emails please check your spam/trash filters, and/or resend your email and I'll reply with an alternate email address and/or call me at (international prefix 0039) 349 288 2556. This is my mobile phone and it will be on Mon-Fri from 10 am to 5 pm (GMT +1), please call during work hours only. TOP

If you have another question and the answer is not written here, please do not hesitate to contact me at toys@tons-of-toys.com